Mason Student Services Center

Mason Student Services Center expands to Mason Square

Colleen Rich — Thu, 01 Sep 2022 12:55:38 +0000

Mason Student Services Center expands to Mason Square Colleen Rich Thu, 09/01/2022 - 08:55

��AV’s Division of Enrollment Management has expanded in-person service through the Mason Student Services Center to Mason Square (formerly the Arlington Campus).

The Mason Student Services Center (MSSC) is the first point of contact for student questions related to registration and enrollment, admissions, billing and payments, and financial aid.

The center was established as part of the Student Experience Redesign and began services on the Fairfax Campus in late 2019, before adding a virtual service option in 2020 in response to the pandemic. Since then, the MSSC has helped resolve almost half a million student issues and concerns.

Visitors can receive help in-person or virtually from a team of cross-trained generalists who can help resolve most student services issues.

Students, family members, and the greater Mason community benefit from the convenience of having their needs addressed in a “one-stop" location.

“The expansion of MSSC in-person services to Mason Square is particularly exciting because we are not only offering students increased access to real-time solutions and resources, but also offering those services beyond the traditional 9-to-5 workday,” said Kim Shumadine, director of the center.

Services at Mason Square will be offered in Van Metre Hall, Tuesday-Thursday, 3:30 p.m.-7:30 p.m.

The expanded service comes as construction of Fuse at Mason Square is underway. Fuse will be a new, 345,000-square-foot hub for digital innovation that will promote the exchange of new ideas and the transfer of technology between Mason’s researchers and students and industry partners to accelerate the development of digital innovation.

Those seeking assistance can also visit the MSSC on the Fairfax Campus in SUB I, Monday-Friday 9 a.m. to 5 p.m.), or online at mssc.gmu.edu.

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Students

Mason Square

Mason Student Services Center

Fuse at Mason Square

New central phone number for Mason Student Services Center provides fast access to support

Melanie Balog — Wed, 13 Jan 2021 21:57:17 +0000

New central phone number for Mason Student Services Center provides fast access to support Melanie Balog Wed, 01/13/2021 - 16:57

New central phone number for Mason Student Services Center provides fast access to support

The Mason Student Services Center (MSSC) has launched a new, central telephone number to streamline access to six, high-volume student support offices.

Through this central number, 703-993-2000, callers will be routed to the proper office based on need: the Mason Student Services Center, Undergraduate Admissions, Graduate Admissions, Student Financial Aid, Student Accounts and the Registrar.

As of Jan. 5, the new number has received over 3,800 calls, routing to these offices.

“While seemingly small, this is actually a major step toward our goal of centralizing inbound telephone operations for the MSSC and all of our partner offices,” said Executive Director of Enrollment Services Andrew Bunting. “I am grateful to all who worked on this project to improve our service to students.”

The specific phone numbers for each of these offices remain operational. The goal is to better serve students seeking access to these related departments with a central—and easy to remember—contact number.

Students can also request help through the MSSC online form.

For more information, contact MSSC director Kim Shumadine at kshumadi@gmu.edu.

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Mason Student Services Center

Students

Mason Student Services Center debuts central support phone number

Colleen Rich — Thu, 03 Dec 2020 13:51:05 +0000

Mason Student Services Center debuts central support phone number Colleen Rich Thu, 12/03/2020 - 08:51

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MSSC

Mason Student Services Center

virtual student services

Campus News

Mason Student Services Center and Admissions Office pivot quickly to provide virtual student services

Colleen Rich — Thu, 26 Mar 2020 09:01:00 +0000

Mason Student Services Center and Admissions Office pivot quickly to provide virtual student services Colleen Rich Thu, 03/26/2020 - 05:01

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Mason Student Services Center

Admissions

virtual student services

coronavirus; COVID-19; News; Editorial

Campus News

FINANCIAL AID UPDATE: Mason Student Services Center Virtual Starting March 17, 2020

Kristin Heydt — Tue, 17 Mar 2020 19:27:46 +0000

FINANCIAL AID UPDATE: Mason Student Services Center Virtual Starting March 17, 2020 Kristin Heydt Tue, 03/17/2020 - 15:27

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MSSC

Mason Student Services Center

Financial Aid

Admissions

Admissions and Financial Aid

Mason’s new coaching and advising roles explained

Melanie Balog — Fri, 06 Mar 2020 10:30:28 +0000

Mason’s new coaching and advising roles explained Melanie Balog Fri, 03/06/2020 - 05:30

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Mason Student Services Center

Student Experience Redesign

Mason Care Network

Campus News

Registrar Walk-In Services Move to Mason Student Services Center

Colleen Rich — Thu, 05 Mar 2020 10:00:00 +0000

Registrar Walk-In Services Move to Mason Student Services Center Colleen Rich Thu, 03/05/2020 - 05:00

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Mason Student Services Center

Campus News