Associate Professor, Information Systems and Operations Management
Contact Information
Email: hren5@gmu.edu
Phone: (703) 993-1980
Office Location: Enterprise Hall 152
Office Hours: By appointment
Personal Websites
Biography
Hang Ren is an Associate Professor in the Information Systems and Operations Management Area at the Costello College of Business, 亚洲AV. He has received a PhD in Operations Management from the School of Management at University College London. He also holds Bachelor鈥檚 and Master鈥檚 degrees in Electrical Engineering from Xi鈥檃n Jiaotong University. Ren鈥檚 research has been on sustainable operations, healthcare operations, service operations, and operations-marketing interface, with a focus on understanding the role of customer behavior in operations management. Ren鈥檚 research has been published in leading business journals, including Management Science, Manufacturing and Service Operations Management, and Production and Operations Management. Ren is a member of the Institute for Operations Research and the Management Sciences (INFORMS), the Manufacturing and Service Operations Management Society (MSOM), and the Production and Operations Management Society (POMS).
Research Interests
- Consumer Behavior in Operations Management聽
- Sustainable Operations聽
- Healthcare Operations
- Service Operations聽
- Operations & Marketing Interface
Education
- Ph.D. - Operations Management, University College London
- B.Sc./ M.Sc. (combined) - Electrical Engineering, Xi'an Jiaotong University
Research and Awards
- Published an article titled 鈥淥paque Selling and Inventory Management in Vertically Differentiated Markets鈥 (coauthored with Tingliang Huang) in Manufacturing and Service Operations Management, 24(5), 2543-2557, in 2022.
- Published an article titled 鈥淗ospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies鈥 (coauthored with Kenan Arifoglu and Tolga Tezcan) in Management Science, 67(4), 2191-2210, in 2021.
- Published an article titled 鈥淐onsumer Return Policies in Competitive Markets: An Operations Perspective鈥 (coauthored with Tingliang Huang and Ying-Ju Chen) in聽Naval Research Logistics, 65(6-7), 462-476, in 2019.
- Published an article titled 鈥淢anaging Service Systems with Unknown Quality and Customer Anecdotal Reasoning鈥 (coauthored with Tingliang Huang and Kenan Arifoglu) in Production and Operations Management, 27(6), 1038-1051, in 2018.聽聽
- Published an invited review article titled 鈥淢odeling Customer Bounded Rationality in Operations Management: A Review and Research Opportunities鈥 (coauthored with Tingliang Huang) in Computers & Operations Research, 91, 48-58, in 2017.聽聽
- Received final list award in 2016 INFORMS Service Science Section Best Student Paper Award Competition, for 鈥淢anaging Service Systems with Unknown Quality and Customer Anecdotal Reasoning,鈥 in 2016.
Media Clippings
- March 12, 2024 - MIT Sloan
- August 16, 2021 -聽McClatchy DC
- August 5, 2021 - The Washington Times聽
- April 19, 2021 - MIC